Refund policy

Refund Policy – Shiplak.com

Thank you for shopping with Shiplak. If you're not completely satisfied with your purchase, we’re here to help!

📩 Contact Before Return

Before returning an item, please contact us at contact@shiplak.com or call +1 (251) 332-1163.
You must obtain a Return Authorization Number before sending back any item.
Returns sent without prior approval will not be accepted.

⏳ Return Window

Our return policy lasts 30 days from the date your order is delivered.
If 30 days have gone by and you haven’t contacted us, unfortunately, we can’t offer a refund or exchange.

✅ Return Eligibility

To be eligible for a return:

• The item must be unused and in the same condition you received it

• It must be in the original packaging

• Any damage caused by mishandling (e.g., drops, misuse) is not eligible

Please note: Once an order has shipped, it cannot be canceled.

📦 Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty

• Use a trackable shipping service

• Pack items securely to prevent damage

If the product is defective or damaged within 30 days, and you’ve contacted us, we will cover return shipping for a replacement.

💳 Refunds (If Applicable)

Once we receive and inspect your return, we’ll notify you via email.
If approved, a refund will be processed and automatically applied to your original method of payment within a few business days.

⏱ Late or Missing Refunds

If you haven’t received a refund:

1. Double-check your bank account

2. Contact your credit card company – it may take a few days

3. Contact your bank – there may be processing time

Still no refund? Email us at contact@shiplak.com.

🔄 Exchanges (If Applicable)

We replace items if they’re defective or damaged and reported within 30 days of delivery.
To request an exchange, email contact@shiplak.com.

🎁 Gifts

If the item was marked as a gift at purchase and shipped directly to you, you’ll receive store credit once the item is returned.
If the item wasn’t marked as a gift or was shipped to the gift giver, the refund will go to them.

🚫 Non-Returnable Items

• Gift cards

• Downloadable software

• Items not in original condition, damaged, or missing parts not due to our error

📸 Evidence

To speed up the process, you may send photos or videos of any damaged or faulty goods via email.

📍 Return Address

Shiplak Returns
30 N Gould St Ste R
Sheridan, WY 82801
USA

📦 Shipping Insurance

If your return is valued over $75, consider using a trackable shipping service or buying shipping insurance.
We can’t guarantee we will receive your returned item without tracking.