Shipping policy
Shipping & Returns – Shiplak.com
🕒 I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow up to 72 hours (3 business days) for order processing and production before your order ships.
🚚 HOW LONG IS THE SHIPPING TIME?
Delivery times after dispatch:
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Next Day Delivery: (Order before 2 PM to receive the next business day). Applies only on business days (Mon–Fri, excluding holidays).
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Express Shipping: 1–2 business days
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Free Standard Shipping: 2–5 business days
Please note: While most orders arrive on time, we cannot guarantee exact delivery dates due to factors beyond our control (weather, customs delays, holidays, etc.).
🔍 WILL I RECEIVE A TRACKING NUMBER?
Yes! We provide a tracking number for every order. Once your order has shipped, you will receive an email with tracking details.
If you need help tracking your order, contact us at:
📧 contact@shiplak.com
❌ CAN I CANCEL MY ORDER?
You may cancel your order within 24 hours of placing it if it hasn’t shipped yet.
To cancel, send an email to contact@shiplak.com with the subject line “CANCEL”.
If the order has already shipped, it cannot be canceled.
🏠 I ENTERED THE WRONG ADDRESS!
Mistyped your address? Email us immediately at contact@shiplak.com.
If your order hasn’t shipped yet, we can fix it. If it has already been dispatched, unfortunately we cannot make changes.
📦 MY ITEM ARRIVED DAMAGED
We take care in packaging every order, but accidents can happen. If your item arrives damaged:
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Email us at contact@shiplak.com
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Include your order number and a photo of the damaged item
We’ll send a replacement free of charge.
❓ I HAVE A QUESTION THAT WASN’T ANSWERED. CAN YOU HELP?
Absolutely! If your question wasn’t addressed, feel free to contact us at contact@shiplak.com.
We typically respond within 24 hours.
📄 Refund & Returns Policy
Please read our return policy below. For any return inquiries, contact us first before sending anything back.
✉️ Contact Before Return
All returns must be authorized by emailing us at contact@shiplak.com.
Do not send anything back without receiving a Return Authorization Number.
⏳ Return Window
Our return policy lasts 30 days after delivery.
If more than 30 days have passed, and you haven’t contacted us, we can’t offer a refund or exchange.
🔁 Return Conditions
To be eligible:
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Item must be unused, in the same condition as received
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Original packaging is required
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Items damaged due to misuse (e.g., dropping) are not eligible
🚚 Return Shipping
Customers are responsible for the cost of return shipping (with tracking).
Returned items must be safely packaged to avoid further damage.
If the item is faulty or damaged and reported within 30 days, Shiplak will cover return shipping for a replacement.
💳 Refunds
Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed and applied to your original payment method within a few business days.
⏱ Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account
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Contact your credit card provider
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Contact your bank (processing times vary)
Still no refund? Email us at contact@shiplak.com.
🔄 Exchanges
We only replace items if they are defective or damaged and reported within 30 days of delivery.
To request an exchange, email us at contact@shiplak.com.
🎁 Gifts
If your item was marked as a gift and shipped directly to you, you’ll receive store credit for the value of the return.
If the item was shipped to the gift giver, the refund will be sent to them.
❌ Non-Returnable Items
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Gift cards
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Downloadable software
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Items not in original condition, or missing parts due to reasons not caused by our error
📍 Return Address
Shiplak Returns
30 N Gould St Ste R
Sheridan, WY 82801
USA
📷 Faster Refunds with Photo/Video Proof
We accept photo or video evidence of damaged items to speed up refund/exchange processing.